FAQ – London Superfast

Our services operate as follows:

SUPERFAST 1: Twice daily plus a Friday evening service from Wellington, Taunton, North Petherton and Bridgwater.

SUPERFAST 2: Twice daily from Taunton, Ilminster, South Petherton, Yeovil, Ilchester, Royal Naval Air Station and Wincanton

SUPERFAST 3: Daily service from Taunton, Othery, Street, Glastonbury, Wells, Shepton Mallet, Frome, Warminster, Codford Village and Amesbury.

You can book direct by telephoning on 01823 331356, or through one of our agents, or by booking on-line or visiting our office at Peter Clifford House, Great Western Way, Norton Fitzwarren, Taunton, Somerset, TA2 6BX

Hammersmith Bus Station Bay D. In addition to bus connections there is access to the underground network on the District, Piccadilly and Hammersmith and city tube lines.

Reclining armchair seats with extra legroom.

On board toilet and washroom facilities

Air conditioning for those hot sunny journeys

Host/Hostess service providing hot/cold drinks and refreshments.

Free WIFI on most coaches

A specifically reserved seat number is allocated when booking at no extra cost. When booking by telephone or through an agent you may, subject to availability, choose specific seats around tables, upper deck or lower deck etc., as suits your preference. However, if you make an internet booking seats are automatically allocated, although these can be changed where possible if you contact the office.

Front seats (1-4) and table seats.

Reductions are available for Children, Senior Citizens, Students, Emergency Services & Armed Forces personnel.

3 years to 15 years inclusive.

Children under 12 years of age cannot travel unless accompanied by an adult. The company cannot accept any responsibility for the supervision of passengers aged 12 to 16 years travelling unaccompanied, although Hosts/Hostesses will endeavour to ensure their wellbeing. It is the responsibility of the child’s parent or guardian to ensure that the child is seen on to the coach and is met at his/her destination, and the Company cannot accept responsibility for the failure to do so. 

6 months from the date of the outward journey and return journey details must be notified to Head Office at least 24 hours in advance; early reservation is advised although availability of seats cannot be guaranteed. Once return journey details have been notified to our office the ticket is not transferable or valid for any other journey nor are refunds available on unused portions. Open return tickets or the second/return portions cannot be booked on-line; these must be reserved through our office.

Each passenger is permitted one medium sized suitcase (maximum 20kgs per case) plus one piece of hand luggage per person. For health & safety reasons passengers will be asked to load/unload luggage themselves which, in the driver’s opinion, is excessively heavy.

For the comfort of other passengers the use of mobile phones should only be for essential calls and it is requested that conversations are kept to a minimum.

Currently most of our London Vehicles including all double decked vehicles are equipped with free access to Wifi, although operational requirements will mean occasionally we have to use a vehicle without Wifi.

Regrettably for the comfort of other passengers we are unable to allow animals and pets on our coaches, except guide dogs for the blind, passengers should advise the office when booking.

When booking by telephone payment can be made by debit/credit card or, alternatively, payment can be made on the coach by cash or cheque for which tickets will be provided by the Hostess/Host. A credit/debit card payment is required when booking for internet reservations.

Cars are strictly not permitted

Regrettably this facility is no longer available at Hammersmith bus Station due to security and safety issues.

Unfortunately, no, due to allocated time slots in the Bus Station.